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 |  How can I pay for my Kiwi Tree purchase? Will I be charged sales tax? How much is shipping? When will my Kiwi Tree purchase arrive? How do I get the most out of my shipping? Can the Kiwi Tree ship internationally? Can I change my order? How do I make a return/exchange? Does Kiwi create custom designs?
How can I pay for my Kiwi Tree purchase?
The Kiwi Tree accepts Visa, MasterCard, American Express and Discover. We may also be willing to negotiate a trade if you are the owner of a sushi restaurant and willing to provide us all-we-can-eat spicy tuna rolls.
Will I be charged sales tax?
The Kiwi Tree is required to collect sales tax from all purchases made within the Commonwealth of Virginia, as it is the state in which we are located. Residents of all other states will not be charged sales tax at this time. How much is shipping? Standard shipping rates are: Order Value Shipping Fee up to $20.00 $3.95 $20.01 - $40.00 $4.95 $40.01 - $60.00 $5.95 $60.01 - $80.00 $7.95 $80.01 - $100.00 $9.95 $100.01 + $11.95
When will my Kiwi Tree purchase arrive? All orders will be delivered within five to eight business days. However, if there is a greeting card/gift wrap emergency, please contact us directly and we will provide information for a rush delivery.
Contact us at info@thekiwitree.com if there are any questions about your order.
How do I get the most out of my shipping?
Because of our shipping structure, we encourage our customers to take advantage of each shipping break. You can buy one card or five cards for the same shipping cost. You know you want five cards. We know you want five cards. Go ahead, satisfy that greeting card hunger you have.
Can the Kiwi Tree ship internationally?
At this time we are only able to ship within the United States. However, if we become a hit in Iceland, we will definitely begin re-thinking this policy.
Can I change my order?
How do I make a return/exchange?
When you receive your order, if you are not completely satisfied, you have 30 days from the original date of order to return or exchange it. Please contact us at info@thekiwitree.com and let us know of your return/exchange request. At that time, we’ll send you a merchandise return form. Simply send the undamaged item(s) in the original packaging, along with your original packing slip and merchandise return form for return or exchange to:
The Kiwi Tree 2476 Nimmo Parkway Suite 115, #279 Virginia Beach, VA 23456
We will then either send the chosen exchanged merchandise to you or refund the merchandise amount to your original form of payment once the authenticity of your order is verified. The Kiwi Tree will not be responsible for shipping charges on returns; however, will happily pick up the shipping charges on the new item from an exchange.
Please note that we recommend sending any returned merchandise via insured/trackable US Mail, UPS, FedEx or other carrier as The Kiwi Tree is not responsible for any returned merchandise that is either lost or damaged in transit.
Does Kiwi create custom designs?
We’re flattered you asked! At this time we are not accepting custom design orders, but check back often as this may change. |
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